Frequently Asked Questions

Your guide to shopping with OTRUSA

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Do you offer international shipping?

Currently, OTRUSA ships to all 50 U.S. states and Canada. We are working on expanding our international shipping options in the near future.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.